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True Love Burns Brightly With A Nice Gas Fireplace


Valentine’s Day was coming around again, and Dexter Firkins wanted to surprise his sweetie, Henrietta  Zoodbury with something romantic.

He thought of many different options, but he knew Henrietta loved to cuddle next to a fire, so he thought, Why not get a gas fireplace put in my house so we can cuddle by the fire?

That would tickle her fancy.

Dexter did a search on the Internet and found a local fireplace vendor named Offenbachers.He went to their showroom, and it was certainly impressive. He was seduced by all the bright lights and gleaming surfaces, and yet their prices were the most seductive of all.

They had very scanty prices! Dexter signed a contract and went home with a smile on his face.

Things seemed to go swimmingly at first. The installer came, and in no time Dexter’s gas fireplace was up and running. He loved looking at the gas flames dancing over the fire logs, and the whole scene gave him a warm feeling inside.

When Valentine’s Day came, he and Henrietta sat contentedly on the couch and cuddled to their heart’s content.

Dexter was in love with his new fireplace and used it a lot, but it wasn’t long before his love affair went sour.

The fireplace started having problems — it didn’t always light right away, the flame got weaker and weaker, and sometimes it would just flicker and go out.usecurtains

Dexter called Offenbachers for service. The company took its time responding to his calls, and it was weeks before they scheduled a service technician to come out and see what the problem was.

When he finally came out, he was an unshaven guy with a cigarette dangling from his mouth, and he took hours to diagnose and fix the problem, then charged Dexter a ton of money for the call (and left the area around the fireplace a mess).

But the worst part was, the problems didn’t go away. Dexter’s fireplace kept sputtering and flickering out, and he had to keep calling Offenbachers for more service visits.

Each time a technician would come out, spend hours working on the fireplace, then tell Dexter the problem was fixed (after handing him a huge bill).

And each time, the fireplace would work fine for a few days or weeks, then start acting up again.

It was a bad situation. Dexter would invite Henrietta over for some cuddling, but half the time the fireplace would sputter out, and they’d be left staring at a cold, empty hole in the wall instead of a warm, cozy fire.

What was he to do?

He had to fix this fireplace situation.

Dexter did another Internet search, and this time he found Nice Heating & Air in Springfield VA. He went to their store and found helpful employees who wanted to make him happy.

They had a selection of models that was eye-catching and worked like a charm.

Their prices were a bit higher than other suppliers, but Dexter could tell they made up for it by excellent, caring customer service.

He bought a fireplace from them and was impressed by how professional the installer was, how quickly the job was done, and how reliably the fireplace worked.

The new fireplace was ready just in time for the next Valentine’s Day, and Dexter tried it out with Henrietta by his side. They sat for hours on the couch cuddling in front of the warm, cozy fire, and for them, it was love at first sight.

Dexter learned a valuable lesson — that if you hold out for quality, it’s better than being seduced by a low price.


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Customers With a NICE Experience

Customers With a NICE Experience

John G.

“Five stars--could not be happier!  Josh and Kyle were very professional, provided several options to improve performance of HVAC, no pressure or time constraints, worked efficiently, were able to explain in clear terms what they found, including when items were performing in fine fashion and nothing needed to be done.  Thanks for a happy camper”


“Service was outstanding from the time of arrival which you could track arrival time live on a website link they send you so you know when they will arrive. Technical knowledge was very high, quick and efficient Kyle and his partner both handled the install of a Sensi Predict as if it was a walk in the park. I highly recommend Kyle from Nice Heating & Air for all HVAC issues and for new installs, him and his team are an amazing company and will think of them first if any issues arise in the future for sure....”

Andrew Baker.

“Professional and polite. Excellent communication throughout the maintenance visit. Definitely recommend.”


“Rolando Medrano was very professional and followed the CDC protocol of 6 feet social distance and had a mask and put disposable shoe covers before entering the house. He made sure to address all of our issues and provided answers for all our questions. He came on time and called before he came to update on timing and his status! He was a great help!”

Mike Richardson.

“Highly recommend Nice Home Services for your HVAC needs. Have been member of their annual maintenance plan for three years now and been extremely pleased with their approach to business. They are professional, knowledgeable, and relatable. The service specialists take their time to fully diagnose the issue and explain the situation in a way that is easy to understand. Never had an instance where they try to push product and instead look for ways to recommend how to save you money. Need anything done on your home's HVAC, call the folks at Nice Home Services and know you're making the right choice.”

Zora G.

“Love , Love the NICE Heating & Air company for their kind & trustworthy technicians, their unbeatable price & overall knowledge they’ve amazed me every time with their fabulous job on my house, I’ll recommend them without hesitations, try this company you won’t regret for sure.”

Richard Nowinski.

“Dionte and his helper (Josh) did a superb job with the installation. The result is both functional and as cosmetically pleasing as the ideal water heater installation can be. They were VERY careful moving the old one out and the new one in so as to assure no damage was initiated neither to the heater nor to our dwelling. He explained his intended design prior to execution and executed it flawlessly. This was followed by a comprehensive explanation of the functional options available through the control panel and Ipad app. Cleanup at conclusion of the install was appropriate and comprehensive. This team represented both Nice Heating and Rheem VERY positively!”

Kimberly Mason.

“I had the pleasure of meeting another NICE Heating and Air Service Technician today, Mr. Jeremy Castellon. Jeremy, thank you again for addressing my questions and concerns regarding my gas fireplace. I appreciate your patience and knowledgeability about gas fireplaces. Jeremy was very professional and competent.”

Terence Lartey.

“The technician was very professional and took his time to explain the issue and how he will about to fix it. He also offered means to save by signing on their maintenance program. He was polite, careful to keep the carpet clean. I will recommend this company to friends and family.”

Roberta Massiah.

“Loves me some NICE Home Services! I’ve been part of their maintenance plan for almost 9 years now & they're great. Reliable, professional, & friendly; they take care of all my HVAC & gas fireplace needs m, including a spring & fall tuneup. Highly recommend!”

Barb N.

“I purchased my HVAC unit a year ago along with a Cozy Club maintenance plan. It's been running great and the customer service team is always quick to respond to questions. Today Rolando M. came by for the maintenance check and, as usual, he was neat, professional and maintained the COVID rules. He was also very nice, living up to the company name. I'm very happy with my experience with Nice.”

N. England.

“I can't speak highly enough of this company. I requested an appointment, and it was scheduled for the next day. The technician was polite, honest, and a pure delight to work with. He didn't try to overcharge or tell me to replace something I didn't need to. He made service recommendations that were in line with industry standard prices so I could make an informed decision as he went about his service visit. Would recommend and will be using them again in the future. ”

Lucas W.

“My technician arrived promptly at our appointed hour. He repaired a dirty and non-working gas fireplace. In addition, he found a small gas leak on our furnace line. Overall, exceptional service and quality work. I highly recommend their HVAC service.”

Rona G.

“Very impressive company! Nice responded to my call for a heating issue on very short notice. My tech, was right on time, extremely polite, and very hardworking. Customer service and satisfaction are clearly a priority.”

Kenny D.

“They treat customers like a valuable asset, not like a number. Business the old-fashioned way, that will never go out of style.”

Lois S.

“Superb customer service. Before a service appointment, you receive a text message notification with photo of the tech that will be at your residence followed by a phone call. During a service appointment you'll updated and educated. If there is a concern, management will contact you promptly and follow up until issue resolved. Awesome and attentive team!!”