Frequently Asked Questions
How long will it take to get a technician to my house?
One thing is for sure, you don’t want to spend all day waiting around your house for a technician to show up! We feel you. That’s why Nice Heating & Air offers an app that will give you real-time updates after our qualified technician has been dispatched to your home.
How long will it be before my furnace is fixed?
Unlike other heating and cooling service providers, Nice Heating & Air maintains a large inventory of standard model parts for repair. Whether your furnace or air conditioner is broken, we same-day-dispatch our qualified technician to restore comfort to your home with the parts needed to get your HVAC up and running again.
In the event, you have a furnace or AC model that we don’t stock parts for, we will order them right away for you with a 1- to 3-day average delivery. Rest assured, we do everything we can and more to make sure we get your HVAC repaired and operational in the shortest time possible.
How will I know the technician who arrives was sent by Nice Heating & Air?
You see, many HVAC providers in Springfield use subcontracted technicians. We’re family-owned and -operated, and we are not okay with sending someone we don’t know and trust in the homes of our customers.
Each technician dispatched for HVAC repair or replacement is an employee of Nice Heating & Air. We carefully select our team from the most qualified professionals in our area. They are background checked and must submit to drug screening and other security measures to ensure quality service and safety for every customer.
Because we care about your safety, our customers are also provided with a picture and a profile of the technician who will be servicing their home. You’ll know exactly who is coming to the door…and that matters to us. It’s one more way Nice Heating & Air goes the extra mile to provide HVAC services you can trust.
Do you offer a guarantee on your HVAC (heating and cooling) services?
Nice Heating & Air offers a 30-day warranty on parts and labor, for COD (payment on delivery) customers.
We also provide a convenient and affordable plan that provides a lifetime warranty on your HVAC services. This is a popular and cost-saving option for homeowners as well as commercial businesses, and rental property owners in Springfield.
When is payment due for my HVAC repair or replacement services?
For HVAC repair or replacement services payment is due upon completion of the work from our technicians. There are no surprises, however, and our integrity service approach means that homeowners get an accurate estimate for the work.
One of our qualified technicians will be dispatched to your home, to complete a diagnostic of your heating or cooling system. You will receive a written quote that includes all parts and labor required, as well as our warranty disclosure for our work.
Payment is due on the day that your HVAC services are provided and completed. For longer-term projects, such as attic insulation or drywall repair, a ⅓ down payment of the service is required with the balance due upon completion by our team at Nice Heating & Air. We accept major credit cards and cheques from our customers.
Do you subcontract your HVAC technicians, or are they trained employees?
Each one of our technicians at Nice Heating & Air is an employee. They undergo service training in addition to their technical repair experience and each one wears a badge and a uniform from our company.
We want our customers to know that your safety comes first. That’s why we provide a profile and a picture of our technician to you before they are dispatched to your home. You’ll know exactly what they look like and be able to read many reviews of that technician and their customer service history.
What can you expect from a Nice Heating & Air HVAC technician? They are polite, professional, and clean-cut, respectful, and focused on diagnosing the issue and getting your heating or cooling issue resolved as quickly as possible. Service, safety, and quality work are our top priorities for every customer we serve.
Am I losing heating or cooling because of poor insulation in my attic?
While homeowners expect that older houses may have energy loss through the attic, some new homes can be just as susceptible. Did your builder cut costs by putting the absolute minimum insulation in your attic?
Energy loss from the attic can increase your heating and cooling costs. Did you know about 25% of heating and cooling can escape from a poorly insulated attic? And about 35% of energy is lost through poorly insulated windows and exterior walls. That’s up to 60% loss because of bad insulation. What would you do, if you could reduce your heating and cooling costs by 40% or more? That’s a huge saving!
Nice Heating & Air offers drywall replacement and repair, and attic insulation services to help you restore heating and cooling comfort and reduce your energy costs. Every month, you’ll see the difference in your energy bills. Contact us for a free estimate.
Do you have business liability insurance to cover any unexpected damage during the repair or installation of an HVAC system?
When you hire Nice Heating & Air for your heating and cooling repair or replacement, you are choosing qualified, reliable and professional technicians. Every member of our team is thoroughly trained to provide safe, and reliable services.
However, if on the very rare circumstance that something should become damaged as part of our service call to your home, we’ve got you covered with commercial liability insurance up to $2 million.
We are a Class-A rated HVAC company your family can trust for reliable, competitively priced heating and cooling repair, gas-fireplace installation, and insulation services. We’ve built a reputation on quality work for our customers, and a member in good standing of the Heating Plumbing Cooling Contractors Association®.
We Offer Nice & Friendly Service!
the Surrounding Areas
Maintenance Plan! It’s the NICEST way to gain comfort.
Customers With a NICE Experience
Customers With a NICE Experience
“Five stars--could not be happier! Josh and Kyle were very professional, provided several options to improve performance of HVAC, no pressure or time constraints, worked efficiently, were able to explain in clear terms what they found, including when items were performing in fine fashion and nothing needed to be done. Thanks for a happy camper”
“Service was outstanding from the time of arrival which you could track arrival time live on a website link they send you so you know when they will arrive. Technical knowledge was very high, quick and efficient Kyle and his partner both handled the install of a Sensi Predict as if it was a walk in the park. I highly recommend Kyle from Nice Heating & Air for all HVAC issues and for new installs, him and his team are an amazing company and will think of them first if any issues arise in the future for sure....”
“Professional and polite. Excellent communication throughout the maintenance visit. Definitely recommend.”
“Rolando Medrano was very professional and followed the CDC protocol of 6 feet social distance and had a mask and put disposable shoe covers before entering the house. He made sure to address all of our issues and provided answers for all our questions. He came on time and called before he came to update on timing and his status! He was a great help!”
“Highly recommend Nice Home Services for your HVAC needs. Have been member of their annual maintenance plan for three years now and been extremely pleased with their approach to business. They are professional, knowledgeable, and relatable. The service specialists take their time to fully diagnose the issue and explain the situation in a way that is easy to understand. Never had an instance where they try to push product and instead look for ways to recommend how to save you money. Need anything done on your home's HVAC, call the folks at Nice Home Services and know you're making the right choice.”
“Love , Love the NICE Heating & Air company for their kind & trustworthy technicians, their unbeatable price & overall knowledge they’ve amazed me every time with their fabulous job on my house, I’ll recommend them without hesitations, try this company you won’t regret for sure.”
“Dionte and his helper (Josh) did a superb job with the installation. The result is both functional and as cosmetically pleasing as the ideal water heater installation can be. They were VERY careful moving the old one out and the new one in so as to assure no damage was initiated neither to the heater nor to our dwelling. He explained his intended design prior to execution and executed it flawlessly. This was followed by a comprehensive explanation of the functional options available through the control panel and Ipad app. Cleanup at conclusion of the install was appropriate and comprehensive. This team represented both Nice Heating and Rheem VERY positively!”
“I had the pleasure of meeting another NICE Heating and Air Service Technician today, Mr. Jeremy Castellon. Jeremy, thank you again for addressing my questions and concerns regarding my gas fireplace. I appreciate your patience and knowledgeability about gas fireplaces. Jeremy was very professional and competent.”
“The technician was very professional and took his time to explain the issue and how he will about to fix it. He also offered means to save by signing on their maintenance program. He was polite, careful to keep the carpet clean. I will recommend this company to friends and family.”
“Loves me some NICE Home Services! I’ve been part of their maintenance plan for almost 9 years now & they're great. Reliable, professional, & friendly; they take care of all my HVAC & gas fireplace needs m, including a spring & fall tuneup. Highly recommend!”
“I purchased my HVAC unit a year ago along with a Cozy Club maintenance plan. It's been running great and the customer service team is always quick to respond to questions. Today Rolando M. came by for the maintenance check and, as usual, he was neat, professional and maintained the COVID rules. He was also very nice, living up to the company name. I'm very happy with my experience with Nice.”
“I can't speak highly enough of this company. I requested an appointment, and it was scheduled for the next day. The technician was polite, honest, and a pure delight to work with. He didn't try to overcharge or tell me to replace something I didn't need to. He made service recommendations that were in line with industry standard prices so I could make an informed decision as he went about his service visit. Would recommend and will be using them again in the future. ”
“My technician arrived promptly at our appointed hour. He repaired a dirty and non-working gas fireplace. In addition, he found a small gas leak on our furnace line. Overall, exceptional service and quality work. I highly recommend their HVAC service.”
“Very impressive company! Nice responded to my call for a heating issue on very short notice. My tech, was right on time, extremely polite, and very hardworking. Customer service and satisfaction are clearly a priority.”
“They treat customers like a valuable asset, not like a number. Business the old-fashioned way, that will never go out of style.”
“Superb customer service. Before a service appointment, you receive a text message notification with photo of the tech that will be at your residence followed by a phone call. During a service appointment you'll updated and educated. If there is a concern, management will contact you promptly and follow up until issue resolved. Awesome and attentive team!!”