My AC stopped working and after calling several other places, no one could come out to inspect the system. Nice heating &air came out the next morning, inspected the system and unfortunately the ac had to be replaced. Wilmer explain all our options. He was very thorough, knowledgeable and polite. He also inspected the second unit as well. I was scheduled for the installation of the new unit the next day. Rachel called me to keep me informed on the upcoming appointment (she’s very friendly as well). The next morning Bryan and Eddy got here early and they pretty much worked nonstop. Eddy ensure that I knew how to use the new thermostat and that I didn’t have any questions about the new system. I’m so pleased by everyone in this company. I highly recommend this company they have a great group of true professionals!
I made an appointment with Nice Heating & Air to have an older through-the-wall unit inspected and serviced. I really can't say enough great things about my experience with the company. The customer service was impeccable, always super informative and professional. My technician Hayden was also great. He put in SO MUCH extra work for what ended up being a bit of a nightmare job on an older AC unit style. All and all a really great experience, reasonable prices, and I'm super happy with the work and level of care that went into my install.
Frank was courteous enough to call ahead to give his ETA. He arrived on time, and treated my property with respect by placing his shoe covering on before starting his walk through. He had great mannerisms and gave good suggestions on the project scope. I’m looking forward to seeing the quote after the next walk through.
Amazing service! NICE saved me after my AC died during one of the hottest weeks on record. They came out within hours to diagnose the problem and were able to expedite a full unit replacement the next day. Everyone I worked with - from Kevin in dispatch, to Hayden, Curtis and Eddy in the field - was extremely helpful, courteous and knowledgeable. I will definitely call them again for any of my AC or heating needs!
I was provided with excellent customer service. He was on time very polite, very thorough and explained everything to me. I really enjoyed meeting him and he provided excellent service. You should be proud to have such quality people working for you. He’s a great asset to your company.