Nice is easy to work with and reliable. Everyone there has been friendly and knowledgeable. Carlos Jones, our tech, treated my older mother very well! She was quite charmed. I'm very happy with the service we receive from Nice.
I submitted a request to Nice Heating and Air at 7:30 pm after coming home to find our HVAC system and water heater were both out. They called me within minutes and were very responsive and they got us on the schedule the next day. I got updates keeping me informed when our tech would arrive. Adam from Nice Heating and Air came out and was very helpful. He quickly figured out the problem and helped us resolve the issue. He was very professional and explained everything so I could make informed decisions. Great communication from all the staff involved in the process. We will definitely call again if we have any future problems!
My AC stopped working and after calling several other places, no one could come out to inspect the system. Nice heating &air came out the next morning, inspected the system and unfortunately the ac had to be replaced. Wilmer explain all our options. He was very thorough, knowledgeable and polite. He also inspected the second unit as well. I was scheduled for the installation of the new unit the next day. Rachel called me to keep me informed on the upcoming appointment (she’s very friendly as well). The next morning Bryan and Eddy got here early and they pretty much worked nonstop. Eddy ensure that I knew how to use the new thermostat and that I didn’t have any questions about the new system. I’m so pleased by everyone in this company. I highly recommend this company they have a great group of true professionals!
Reasons why I like Colt and the NICE company he works for:
1. Clear explanation of the problem and realistic options offered.
2. Confirmation calls and texts letting me know when Colt Miller will be arriving helps me plan my day.
3. Realistic pricing even though that is not in Colts control.
4. Colt takes the time to explain things which I like
Great technician and I would recommend NICE to everyone.
I made an appointment with Nice Heating & Air to have an older through-the-wall unit inspected and serviced. I really can't say enough great things about my experience with the company. The customer service was impeccable, always super informative and professional. My technician Hayden was also great. He put in SO MUCH extra work for what ended up being a bit of a nightmare job on an older AC unit style. All and all a really great experience, reasonable prices, and I'm super happy with the work and level of care that went into my install.