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Thirty reasons to buy a hot water heater from a professional installer


When it’s time for a new water heater, calling a professional may be the smartest thing you could ever do. Here, then, are 30 reasons why we believe every consumer should hire a professional to hire a new water heater.

 Why we love tankless water heaters and you should too!

1. We believe in the best for you

Bradford White, recognized as highest in contractor satisfaction, is one of America’s largest water heater manufacturers.

They believe they know hot water heaters and their potential as well as anyone. They know how well water heaters can work and how safe they can be when properly installed. They also know the downfall and dangers of bad installations. That’s they believe water heaters should be installed only by professionals.

2. The rules have changed

The design of hot water heaters has changed. Today, many conventional and combustion water heaters must comply with new, stringent standards regarding Flammable Vapor Ignition Resistance. Bradford White has created the Defender Safety System®, a cutting edge technology that fully complies with the new standard. Your professional installer knows that he can count on Bradford White to meet these requirements now and in the future.

3. A growing family needs more hot water

When your family grows or when you add a large tub, a shower or even an entire bathroom, your demand for hot water increases. A professional can help you with access to models specifically built for these types of changes.

4. The safest water heaters are installed by professionals

The Bradford White Defender Safety System® is only available to professional installers – people whose knowledge, skill and experience ensure that the right water heater, and one designed to be very safe when installed correctly. The peace of mind you realize by having a plumber install your water heater is a priceless commodity you can get at a reasonable price.

5. A professional stands behind his work

When you hire a professional to do the installation, he is there to back up his work and to shoulder that responsibility that comes with the job.

6. Troubleshooting is for the professional

If you’re not familiar with what causes that rattling noise, that sulfur smell or sudden reduction inevitable hot water, it’s best to do the right thing first. Call a professional.

7. One call does it all

When you call a professional to install your new water heater, you’ll get a complete and efficient job well done. The professional will answer all your questions and use all the right materials.

8. A professional does a full service job

When you call a professional to install your new water heater, you’ll get a complete and efficient job well done. The professional will answer all your questions and use all the right materials.

9. Your choices and options are varied

A professional can show you water heaters with improved features and higher operating efficiencies and tell you how they may negate the need for a large capacity model.


10. Avoid installation mishaps

Installing a water heater can be a challenge. An inexperienced installer could inadvertently dry-fire the elements, damage delicate parts, cross-thread gas connections or forget to elevate the water heater or use earthquake strapping where necessary.

11. A professional understands proper sizing

Part of the professional’s job is to properly size the water heater. That includes calculating the demands from multiple bathrooms, dishwashers, clothes washers and any other points-of-use.

12. A professional understands the importance of proper venting

It is critical to vent the unit to the manufacturer’s specifications. Improper vent size, total length or configuration can lead to a dangerous build-up of carbon monoxide inside the home.

13. Installing the proper T&P valve

The temperature and pressure relief valve opens to relieve pressure. Improper installation or the choice of an inadequate valve can cause damage to the water heater or a hazardous pressure build-up.

14. Working safely with a gas fuel source

Oil and Gas-fired water heaters require knowledge of the gas or oil fuel source and an understanding of gas connections supply lines and start up. A professional has the experience and knowledge.

15. Using the correct materials

The choice of material types and sizes for venting, water inlet and outlet pipes and electric feed lines is best left to a professional.

16. The job is done right the first time

When you have a professional install your new water heater, you get the most for your money as well as the satisfaction of knowing the job was completed with expertise and experience you can trust.

17. A professional will help you avoid scalding

Water heaters are factory-set at a certain temperature for your safety. Your professional will explain the settings and the dangers of improper use of the water heater’s thermostat.

18. A simple water…. isn’t

With the new industry-wide design changes like the Defender Safety System®, today’s water heaters are more complicated than ever. Proper installation and service require that water heater manufacturers provide training and education. This valuable knowledge is only available to a professional handler.

19. Proper drainage is a must

After several years of good service, a water heater could leak or expel water due to pressure build-up. This could cause damage to floor coverings and other items. A professional will install a drain pan and pipe it properly to a drain.

20. Getting the right gas water heater for your home

Gas valves are designed to handle a specific type of fuel. Some gas-fired water heaters are designed for certain types of homes. Making the wrong choice can be a serious hazard.

21. Knowledge of electricity and it’s uses

Installation of electric hot water heaters require knowledge of the properly rated wiring material as well as knowledge of the home’s electrical capacity. An adequate electrical service is a requirement.

22. A professional understands thermal expansion

Do you have an open or closed water system? Closed systems are subject to thermal expansion and pressure build-up. Open systems can become closed when check valves, water softeners or water meters are added. A professional will add an expansion tank to avoid problems.

23. Pressure build-up is a serious matter

Even if your water heater doesn’t rupture from thermal expansion, pressure inside the tank can cause a constriction of the flue tube. This, in turn, can cause a back up of combustion gases and carbon monoxide inside the home.

24. Multi-purpose water heaters may be the answer

Dual-purpose models can be used for space heating and snow melting when properly connected to a hydronic piping system. A professional knows where to find these special models.

25. Many special water heaters aren’t sold to consumers

As with Bradford White’s Defender Safety System®, some water heaters cannot be purchased by the public. There are literally thousands of models with important variations and safety features that you’ll never know about unless you call a professional.

26. It may be time for a trade-in

Even if your water heater is functioning adequately, maybe you’re not getting as much hot water as you need. It may be time to upgrade. It’s tough for a retailer for non-professional to advise you. A professional can give you guidance and explain your options.

27. Getting a proper diagnosis of the problem

If your water heater looks fine but it just won’t make hot water, a professional can diagnose what may be a simple problem. You may just need an inexpensive replacement part.

28. A professional has the education and experience it takes

A professional has taken years to home his craft. Installing water heaters is one of the things he does for a living. When a plumber comes into your home, he knows exactly what to do.

29. A professional is on top of new technology

Because professionals often attend trade association meetings, events sponsored by water heater manufacturers and also subscribe to trade magazines, he or she is the first to know when more efficient models or technology changes are available.

30.  Laws governing installation

In many parts of the country, state agencies and local municipalities have laws and codes governing the installation of water heaters. These laws state that a water heater must be installed by a licensed professional.

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Customers With a NICE Experience

John G.

“Five stars--could not be happier!  Josh and Kyle were very professional, provided several options to improve performance of HVAC, no pressure or time constraints, worked efficiently, were able to explain in clear terms what they found, including when items were performing in fine fashion and nothing needed to be done.  Thanks for a happy camper”


“Service was outstanding from the time of arrival which you could track arrival time live on a website link they send you so you know when they will arrive. Technical knowledge was very high, quick and efficient Kyle and his partner both handled the install of a Sensi Predict as if it was a walk in the park. I highly recommend Kyle from Nice Heating & Air for all HVAC issues and for new installs, him and his team are an amazing company and will think of them first if any issues arise in the future for sure....”

Andrew Baker.

“Professional and polite. Excellent communication throughout the maintenance visit. Definitely recommend.”


“Rolando Medrano was very professional and followed the CDC protocol of 6 feet social distance and had a mask and put disposable shoe covers before entering the house. He made sure to address all of our issues and provided answers for all our questions. He came on time and called before he came to update on timing and his status! He was a great help!”

Mike Richardson.

“Highly recommend Nice Home Services for your HVAC needs. Have been member of their annual maintenance plan for three years now and been extremely pleased with their approach to business. They are professional, knowledgeable, and relatable. The service specialists take their time to fully diagnose the issue and explain the situation in a way that is easy to understand. Never had an instance where they try to push product and instead look for ways to recommend how to save you money. Need anything done on your home's HVAC, call the folks at Nice Home Services and know you're making the right choice.”

Zora G.

“Love , Love the NICE Heating & Air company for their kind & trustworthy technicians, their unbeatable price & overall knowledge they’ve amazed me every time with their fabulous job on my house, I’ll recommend them without hesitations, try this company you won’t regret for sure.”

Richard Nowinski.

“Dionte and his helper (Josh) did a superb job with the installation. The result is both functional and as cosmetically pleasing as the ideal water heater installation can be. They were VERY careful moving the old one out and the new one in so as to assure no damage was initiated neither to the heater nor to our dwelling. He explained his intended design prior to execution and executed it flawlessly. This was followed by a comprehensive explanation of the functional options available through the control panel and Ipad app. Cleanup at conclusion of the install was appropriate and comprehensive. This team represented both Nice Heating and Rheem VERY positively!”

Kimberly Mason.

“I had the pleasure of meeting another NICE Heating and Air Service Technician today, Mr. Jeremy Castellon. Jeremy, thank you again for addressing my questions and concerns regarding my gas fireplace. I appreciate your patience and knowledgeability about gas fireplaces. Jeremy was very professional and competent.”

Terence Lartey.

“The technician was very professional and took his time to explain the issue and how he will about to fix it. He also offered means to save by signing on their maintenance program. He was polite, careful to keep the carpet clean. I will recommend this company to friends and family.”

Roberta Massiah.

“Loves me some NICE Home Services! I’ve been part of their maintenance plan for almost 9 years now & they're great. Reliable, professional, & friendly; they take care of all my HVAC & gas fireplace needs m, including a spring & fall tuneup. Highly recommend!”

Barb N.

“I purchased my HVAC unit a year ago along with a Cozy Club maintenance plan. It's been running great and the customer service team is always quick to respond to questions. Today Rolando M. came by for the maintenance check and, as usual, he was neat, professional and maintained the COVID rules. He was also very nice, living up to the company name. I'm very happy with my experience with Nice.”

N. England.

“I can't speak highly enough of this company. I requested an appointment, and it was scheduled for the next day. The technician was polite, honest, and a pure delight to work with. He didn't try to overcharge or tell me to replace something I didn't need to. He made service recommendations that were in line with industry standard prices so I could make an informed decision as he went about his service visit. Would recommend and will be using them again in the future. ”

Lucas W.

“My technician arrived promptly at our appointed hour. He repaired a dirty and non-working gas fireplace. In addition, he found a small gas leak on our furnace line. Overall, exceptional service and quality work. I highly recommend their HVAC service.”

Rona G.

“Very impressive company! Nice responded to my call for a heating issue on very short notice. My tech, was right on time, extremely polite, and very hardworking. Customer service and satisfaction are clearly a priority.”

Kenny D.

“They treat customers like a valuable asset, not like a number. Business the old-fashioned way, that will never go out of style.”

Lois S.

“Superb customer service. Before a service appointment, you receive a text message notification with photo of the tech that will be at your residence followed by a phone call. During a service appointment you'll updated and educated. If there is a concern, management will contact you promptly and follow up until issue resolved. Awesome and attentive team!!”