Gladys - Arlington, VA
Ashley is a great technician, very knowledgeable and has a great patience to explain how the system works.
Faye - Woodbridge, VA
Terry - Springfield, VA
Mr. Sartor was excellent. He was professional, courteous, and humorous making a usual standard fireplace reset an enjoyable experience.
Off center and follow up failed
Brian - Woodbridge, VA
I think our technician was fine but I’m overall dissatisfied. The log set is installed off center in the fireplace and the valve cover is laying awkwardly to the side. There are a lot of unsightly and unbidden wires. Another tech was supposed to come out for a quality assurance inspection but called immediately prior stating they wouldn’t be able to support the originally scheduled date and time. Rightfully so, the tech needed to respond to another customer whose Heat unexpectedly stopped working. I was told they would reconfirm and come out the following Monday, but I received no further contact and three days after the second scheduled quality assurance inspection I haven’t heard anything.
Great and prompt service
Joel - Rockville, MD
I was very pleased with your serviceman and the service he provided. I would recommend your company to others and have you do work again for us.