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5 Questions You Need To Ask When Buying A New Air Conditioner

TransformationNo home is truly comfortable without an effective air conditioner.

With such a wide range of models, brands and companies to choose from – how do you make the most informed decision?

The answer? Ask the right questions.

In this article, we’ll cover 5 key questions you should ask when shopping for a new air conditioner. This will help you to install a quality system which is sized correctly, with low running and maintenance costs.


1) Is the air conditioner sized correctly?

It may be tempting to install a small air conditioner with a low up-front price. But any money you save to begin with will be cancelled out by higher running and maintenance costs.

When an air conditioner is undersized, it needs to run harder and more frequently to compensate. This results not just in far higher energy bills – but also in increased maintenance costs as components wear out more quickly.

When buying a new air conditioner, ensure the living space is thoroughly measured and assessed. This will ensure you’re getting a unit that is right for the job.

2) Are there long-term warranties, and what do they cover?

An air conditioning system is a smart investment which not only makes your home more comfortable, it can also increase its value.

Many cheaper brands have an attractive up-front price, but prove unreliable if something goes wrong or needs replacing. Choosing a reputable brand and having it expertly installed is a great starting point. Beyond this, you should ensure there are dependable warranties to give you long-term peace of mind.

At Nice Heating & Air, we only install brands offering ten-year limited warranties on parts, lifetime limited warranties on heat-exchangers, and extended labour warranties.

3) What is the energy efficiency (SEER) rating?

In the US, the efficiency of air conditioners and heating systems is measured by a ‘Seasonal Energy Efficiency Ratio’ – also known as SEER.

In 2015, the US Department of Energy mandated that only air conditioners with a SEER rating of 14 or higher could be installed in Virginia. This delivers better energy efficiency and a lower carbon footprint.

Ask about the SEER rating and be sure to compare this between models. Units featuring high SEER ratings may be more expensive – but deliver much lower (and cheaper) running costs.

4) Should we consider our indoor air quality?

Take a moment to consider the air quality in your home. Do you suffer from asthma or other allergies? Do you have problems with humidity, pollen – or are there odours which cause problems?

An air conditioner does more than just cool the air – it can also filter, purity and de-humidify the air. Removing indoor humidity makes the unit operate more efficiently and delivers lower running costs.

If you have any particular concerns about your air quality, be sure to make this part of the initial discussions.

5) Who performs the installation and maintenance?

Air conditioning should always be installed by an experienced industry professional.

Many cheaper companies carry out the sale – but then contract out the installation and maintenance to the lowest bidder.

At Nice Heating & Air, we have our own in-house team of trained HVAC professionals. We perform our own installations, repairs and ongoing servicing for all types of new and existing air conditioning systems.

This ensures you’re always dealing with the same locally-owned company, for better long-term peace of mind.


Are you looking for advice or a quote on a new air conditioning system?

Do you have questions about which type of system is right for your home?

At Nice Heating & Air we’re pleased to make the entire process easy for you.

You can call us any time on (703) 884-2376 or visit our contact page.

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Customers With a NICE Experience

Customers With a NICE Experience

John G.

“Five stars--could not be happier!  Josh and Kyle were very professional, provided several options to improve performance of HVAC, no pressure or time constraints, worked efficiently, were able to explain in clear terms what they found, including when items were performing in fine fashion and nothing needed to be done.  Thanks for a happy camper”


“Service was outstanding from the time of arrival which you could track arrival time live on a website link they send you so you know when they will arrive. Technical knowledge was very high, quick and efficient Kyle and his partner both handled the install of a Sensi Predict as if it was a walk in the park. I highly recommend Kyle from Nice Heating & Air for all HVAC issues and for new installs, him and his team are an amazing company and will think of them first if any issues arise in the future for sure....”

Andrew Baker.

“Professional and polite. Excellent communication throughout the maintenance visit. Definitely recommend.”


“Rolando Medrano was very professional and followed the CDC protocol of 6 feet social distance and had a mask and put disposable shoe covers before entering the house. He made sure to address all of our issues and provided answers for all our questions. He came on time and called before he came to update on timing and his status! He was a great help!”

Mike Richardson.

“Highly recommend Nice Home Services for your HVAC needs. Have been member of their annual maintenance plan for three years now and been extremely pleased with their approach to business. They are professional, knowledgeable, and relatable. The service specialists take their time to fully diagnose the issue and explain the situation in a way that is easy to understand. Never had an instance where they try to push product and instead look for ways to recommend how to save you money. Need anything done on your home's HVAC, call the folks at Nice Home Services and know you're making the right choice.”

Zora G.

“Love , Love the NICE Heating & Air company for their kind & trustworthy technicians, their unbeatable price & overall knowledge they’ve amazed me every time with their fabulous job on my house, I’ll recommend them without hesitations, try this company you won’t regret for sure.”

Richard Nowinski.

“Dionte and his helper (Josh) did a superb job with the installation. The result is both functional and as cosmetically pleasing as the ideal water heater installation can be. They were VERY careful moving the old one out and the new one in so as to assure no damage was initiated neither to the heater nor to our dwelling. He explained his intended design prior to execution and executed it flawlessly. This was followed by a comprehensive explanation of the functional options available through the control panel and Ipad app. Cleanup at conclusion of the install was appropriate and comprehensive. This team represented both Nice Heating and Rheem VERY positively!”

Kimberly Mason.

“I had the pleasure of meeting another NICE Heating and Air Service Technician today, Mr. Jeremy Castellon. Jeremy, thank you again for addressing my questions and concerns regarding my gas fireplace. I appreciate your patience and knowledgeability about gas fireplaces. Jeremy was very professional and competent.”

Terence Lartey.

“The technician was very professional and took his time to explain the issue and how he will about to fix it. He also offered means to save by signing on their maintenance program. He was polite, careful to keep the carpet clean. I will recommend this company to friends and family.”

Roberta Massiah.

“Loves me some NICE Home Services! I’ve been part of their maintenance plan for almost 9 years now & they're great. Reliable, professional, & friendly; they take care of all my HVAC & gas fireplace needs m, including a spring & fall tuneup. Highly recommend!”

Barb N.

“I purchased my HVAC unit a year ago along with a Cozy Club maintenance plan. It's been running great and the customer service team is always quick to respond to questions. Today Rolando M. came by for the maintenance check and, as usual, he was neat, professional and maintained the COVID rules. He was also very nice, living up to the company name. I'm very happy with my experience with Nice.”

N. England.

“I can't speak highly enough of this company. I requested an appointment, and it was scheduled for the next day. The technician was polite, honest, and a pure delight to work with. He didn't try to overcharge or tell me to replace something I didn't need to. He made service recommendations that were in line with industry standard prices so I could make an informed decision as he went about his service visit. Would recommend and will be using them again in the future. ”

Lucas W.

“My technician arrived promptly at our appointed hour. He repaired a dirty and non-working gas fireplace. In addition, he found a small gas leak on our furnace line. Overall, exceptional service and quality work. I highly recommend their HVAC service.”

Rona G.

“Very impressive company! Nice responded to my call for a heating issue on very short notice. My tech, was right on time, extremely polite, and very hardworking. Customer service and satisfaction are clearly a priority.”

Kenny D.

“They treat customers like a valuable asset, not like a number. Business the old-fashioned way, that will never go out of style.”

Lois S.

“Superb customer service. Before a service appointment, you receive a text message notification with photo of the tech that will be at your residence followed by a phone call. During a service appointment you'll updated and educated. If there is a concern, management will contact you promptly and follow up until issue resolved. Awesome and attentive team!!”